Frequently Asked Questions (FAQs)
Does Samy's Camera buy used cameras and/or used camera equipment?
Yes. Call us at 323-938-2420 x1293, or 323-938-2420 x1297.
If you've bought online from other stores, you probably think we're asking a lot on our online forms, and you're right. But the business we're in is particularly prone to fraud and theft, and we take as many steps as we can to prevent that. Rest assured that all of your purchases with Samy's are verified, secure and authentic.
This website uses SSL secure server technology to encrypt your critical information while in transit. That means prying eyes can't get at your credit card or personal information. Wherever you see that certificate or the secure icon at the bottom of your browser (typically either a lock or a key), you know that we are who we say we are.
But what about you? The only way we can safely verify that our customers are who they say they are is by using thorough checks and having all the relevant information. That's why we don't currently ship anywhere but the billing address, and that's why we require the amount of information that we do. We realize the inconvenience this might create, but we feel building a mutual network of trust is crucial to having faith in your purchases on the web - particularly if you're purchasing expensive equipment on time-sensitive deadlines!
We are of course looking for better, more convenient solutions to these problems all the time.
This site looks broken on my browser!
Every web browser displays pages slightly differently. While redesigning samys.com, we went to great lengths to ensure that the site would look consistent for most of our viewers. Some browsers display properties very differently from other, more common browsers. If there's something displaying wrong on the site, you've probably run across an issue we haven't seen before. Please send an email to the webmaster and let us know so we can address it.
We accept Visa, Master Card, American Express*, Discover and Paypal. We also accept Samy's Camera gift cards**, cashier's check, personal checks, postal or bank money orders. Gift cards, personal checks and money orders are subject to verification which may take several days or longer.
Orders are subject to verifications and sometimes require additional information from the cardholder. These precautions are made with the card holder's interests in mind. We will attempt to reach the cardholder for up to five (5) working days after the order has initialy gone through our verification department. After the allowed time, and if we are not able to verify the credit cardholders information, we will cancel the pending order.
*Orders paid by American Express may be subject to additional limitations. Please call for more information or to place your order by American Express. **Orders paid in whole or in part by Samy's Camera gift card are subject to additional processing. A Samy's customer service representative will contact you to complete your order.
Samy's Gift Cards
Samy's Gift Cards are available for purchase online or by calling 800-321-4726. Samy's Gift Cards can be used in Samy's stores or online at www.samys.com. We are not responsible for lost or stolen gift cards.
Web Pricing - Why are the prices on this web site different from those in your stores?
Our stores are staffed with a wide variety of product specialists and support staff, each of whom make an effort to be responsive and pleasant to deal with. We're also able to provide a customer with any item from our inventory to inspect and test. The cost of this customer service is an increased overhead for our in-store prices, to pay for the store space, the training of our employees, and other considerations not present online. We're happy to offer reduced prices online and hope that you will be satisfied with your purchase no matter where you decide to buy.
Shipping & Order Deadline
Online orders are shipped via FedEx. We offer, Ground, 2-Day, Standard Overnight and Priority Overnight. Customers who are unable to receive shipments to their billing address via FedEx can call 800-321-4726 to arrange for other shipping options. All orders valued over $200 will require a signature upon delivery. If there is any problem regarding the shipping for your order, a Samy's customer service representative will contact you.
Order submitted online or over the phone before 1:00pm PST, Monday - Friday will be processed that same day. This does not guarantee that your order will ship that same day. Orders are subject to verification and sometimes require additional information from the cardholder. These precautions are made with the card holder's interests in mind. We will attempt to reach the cardholder for up to five (5) working days after the order has initially gone through our verification department. After the allowed time, and if we are not able to verify the credit cardholders information, we will cancel the pending order.
For orders containing items on back-order, Samy's Camera will hold the order until all items are in stock. Once all items are in stock, Samy's Camera will ship the complete order. Customers may request that in-stock items be shipped as soon as possible, with back-ordered items shipped when available. For orders split into separate shipments, the back-ordered items will ship by FedEx Ground once they are in stock.
Special order items are non-cancelable and non-refundable. All special orders are subject to availability from the manufacturer. Payment in full is required upon placing your order.
Minimum Advertised Price
You may have noticed that some items simply have a price listed, while others have a price that is linked or directs you to "Call for our price!" Why aren't all of our prices treated the same way?
This is because of something called Minimum Advertised Price, or MAP. MAP is an agreement between a reseller (such as Samy's Camera) and an equipment vendor or manufacturer, wherein the reseller agrees to advertise products only at a certain price - even if you can actually buy the product for less! As a reseller, it's beneficial for us to adhere to MAP, because then we get a favored status with vendors that includes better and faster access to new products and information.
As a customer, we understand that MAP pricing can be confusing. But we've tried to simplify the process as much as possible. If you add any item to your shopping cart, the price you see in the shopping cart will always be the absolute best price we can give you on that item. You're under no obligation to buy any item in your shopping cart... just click the "remove" button at any time and it's gone. We'll continually try to find the best ways to get the best prices to you in the most straightforward way possible.
Samy's Online Return Policy
Holiday Return/Exchange PolicyWe are extending our return policies for your holiday shopping needs. Items purchased between November 1, 2015 and December 31, 2015, will have an extended return period of January 15, 2016 or 30 days, whichever date is longer. All other return policies will still apply.
Exchange and Return General Guidelines
(2) No Exchange or returns are permitted on the following:
(3) Defective merchandise exchange:
(4) Refund of promotional items and bundles are subject to the following:
If conditions are not met, Samy's Camera reserves the right to refuse the return or charge a restocking fee up to 15%.
At any time, samys.com may contain links to other websites beyond the control of Samy's Camera. Samy's Camera takes no responsibility for the content or presentation of these websites. Links are added and edited as needed. If you have links you would like to submit or correct, please send an email to the webmaster.